Customer Success Associate (Water Quality Sector and Spanish Speaker)

About the Role

Are you passionate about water quality and eager to support international clients in achieving their goals? Are you excited to contribute directly to the growth of a pioneering technology company? If you enjoy fostering connections with B2B clients, have strong communication skills in English and Spanish, and thrive in a collaborative environment, Customer Success Associate role could be your next career step.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for a designated client base, managing relationships to ensure client satisfaction and retention.
• Customer Advocacy: Represent the voice of the customer within LG Sonic, sharing valuable insights and feedback across teams to enhance products and services.
• Collaboration: Work closely with the Customer Success team to implement initiatives that drive customer success and satisfaction.
• Hands-On Support: Address client inquiries, troubleshoot issues, and provide solutions to ensure seamless customer experiences.

What We’re Looking For:

• Strong communication and listening skills in English and Spanish (Portuguese is a plus).
• Knowledge or experience with CRM platforms is preferred.
• Affinity to water quality management and water-related industries.
• A solution-oriented mindset with an affinity for providing technical troubleshooting guidance.
• Self-starter with a proactive approach to improving customer experience and education.
• Authorized to work in the Netherlands and residing near Zoetermeer (45 min travel time to the office).
• Full-time availability (40 hours per week) in our Zoetermeer office.

What We Offer:

• Competitive Salary: Based on experience in the role and the water quality sector.
• Vacation Benefits: 23 days of paid vacation annually.
• Travel Reimbursements: Up to €150 per month for commuting expenses.
• Professional Growth: Opportunities to expand your skills in a fast-paced, innovative environment.

About LG Sonic:

LG Sonic B.V. pioneers sustainable water management through cutting-edge ultrasonic technology and aims to become the global leader in surface water management. We empower businesses and communities to make a tangible environmental impact by improving water quality worldwide. Join us in creating innovative solutions for a better tomorrow.

Our Culture:

LG Sonic is a vibrant, dynamic workplace where innovation meets environmental impact. Our team of driven experts collaborates across disciplines to develop and implement solutions that make a real difference. We value growth, creativity, and a commitment to sustainability.

Why Join Us?

• Be a vital part of a company that directly impacts environmental sustainability.
• Work with cutting-edge technology in the water treatment industry.
• Contribute to a team that values collaboration, diversity, and continuous improvement.
• Help B2B clients across the globe achieve success with innovative solutions that matter.

Location: Zoetermeer, South Holland, Netherlands (on-site)

For any inquiries or clarifications regarding the position, please don’t hesitate to contact Oscar Martinez at [email protected].

• Join us in shaping the future of sustainable water management!